At Kinta Fitness, we are committed to delivering top-notch customer service and continuous support. Our refund and returns policy aligns with Australian consumer law to ensure your satisfaction.

Eligibility for Refund or Exchange: You have the option to request a refund or exchange if a product exhibits a major problem. A product is considered to have a major problem if it:

• Has an issue that would have deterred someone from purchasing it had they been aware of it.
• Poses a safety risk.
• Significantly deviates from the sample or description.
• Fails to perform as stated or requested, and cannot be easily remedied.

Alternatively, you can choose to retain the item, and we will compensate you for any decrease in its value. If the problem is not deemed major, we will promptly repair the item. If the repair takes an unreasonable amount of time, you can opt for a refund or replacement.

Proof of Purchase: Please retain your proof of purchase, such as your receipt.

Late or Missing Refunds: If you haven’t received your refund, start by checking your bank account. Subsequently, contact your credit card company or bank, as there may be a processing delay.

If, after completing these steps, your refund has still not been received, please get in touch with us at admin@kintafitness.com.au.

Sale Items: Refunds for sale items will be issued based on the sale price at the time of purchase.

Exchanges: We only replace items if they are found to be defective or damaged. If you require an exchange for the same item, please contact us via email at admin@kintafitness.com.au.

Return Freight Costs: Please note that return freight costs are not covered by us.

Shipping: To return your product, please send it to:

Kinta Fitness, Unit 4/516 Alexander Drive Malaga, WA 6090

The duration for your exchanged product to reach you may vary depending on your location. If the item’s value exceeds $75, we recommend using a trackable shipping service or purchasing shipping insurance. We initiate the return process upon receiving the product, not when it is dispatched.

Click and Collect Returns: We will pack and hold click-and-collect items for 30 days. Upon your purchase from KINTA, you will receive a confirmation of order email that outlines our Click and Collect 30-day hold policy. If your order has not been collected within two weeks of the 30-day hold maximum, you will receive a courtesy email reminder of collection. When a click-and-collect reaches a 30-day hold, we will notify you that your item is due to be returned to circulation. At this point, you can elect to be refunded or inform us of a future click-and-collect date. Be aware that your item may go out of stock when it is in circulation, and you may have to wait for a re-stock. If you elect to refund the item, we charge a $25 administration fee for picking, packing, restocking and processing a refund payment; the fee will be deducted from your refund total. Therefore, nothing will be required from you, the customer.

We strongly recommend that you email or call us before collection if you have exceeded the 30-day hold policy so we can re-pick your order ready for pick up or inform you that the item is out of stock and provide you with a new estimated arrival time.