At Kinta Fitness, we are committed to delivering top-notch customer service and continuous support. Our refund and returns policy aligns with Australian consumer law to ensure your satisfaction.
Eligibility for Refund or Exchange: You have the option to request a refund or exchange if a product exhibits a major problem. A product is considered to have a major problem if it:
- Has an issue that would have deterred someone from purchasing it had they been aware of it.
- Poses a safety risk.
- Significantly deviates from the sample or description.
- Fails to perform as stated or requested, and cannot be easily remedied.
Alternatively, you can choose to retain the item, and we will compensate you for any decrease in its value. If the problem is not deemed major, we will promptly repair the item. If the repair takes an unreasonable amount of time, you can opt for a refund or replacement.
Proof of Purchase: Please retain your proof of purchase, such as your receipt.
Late or Missing Refunds: If you haven’t received your refund, start by checking your bank account. Subsequently, contact your credit card company or bank, as there may be a processing delay.
If, after completing these steps, your refund has still not been received, please get in touch with us at firstname.lastname@example.org.
Sale Items: Refunds for sale items will be issued based on the sale price at the time of purchase.
Exchanges: We only replace items if they are found to be defective or damaged. If you require an exchange for the same item, please contact us via email at email@example.com.
Return Freight Costs: Please note that return freight costs are not covered by us.
Shipping: To return your product, please send it to:
Kinta Fitness, Unit 4/516 Alexander Drive Malaga, WA 6090
The duration for your exchanged product to reach you may vary depending on your location. If the item’s value exceeds $75, we recommend using a trackable shipping service or purchasing shipping insurance. We initiate the return process upon receiving the product, not when it is dispatched.